Company Policy
ORDERING
On site: Our in-house showroom is open for cash and carry during business hours (8am to 4:30pm Monday to Friday) Our address is:
Jordane Cosmetics
80 Penn Drive
Toronto ON M9L 2A9
Canada
CLICK HERE TO VIEW MAP
By Phone: during business hours 8am to 4:30pm Eastern time, (in Toronto 416-661-8111 or toll free 1-800-221-9489)
By Fax: 416-661-8114
By Email: sales@jordane.com
We have no minimum orders.
BACK ORDERS
Occasionally an item may be temporarily out-of-stock at the time you order. We DO NOT back-order. You are not charged for any items not shipped.
Processing time 3-5 business days - Please allow additional time for custom orders.
Due to government transport regulations, we cannot ship flammable products; they are available for pick up from our showroom only. Some items, such as liquid latex products, will not be shipped during the winter months for fear of freezing.
PAYMENT
Jordane Cosmetics accepts payment by either Visa, Master Card or money transfer in Canadian dollars only.
Payment with U.S. credit cards or other currency will be converted to Canadian dollars at the day's rate by the credit card company.
All payments will be processed through “Nature’s Own Cosmetic Company Inc.”
Sorry no C.O.D.
We welcome International orders. They must be paid for, either by wire transfer in advance which includes a $25.00 bank charge or by Visa or Mastercard with signed authorization.
Please contact us for details of money transfer.
Title and ownership of products remain the property of Jordane Cosmetics until payment is made in full.
Prices subject to change without notice.
TAXES
Sales taxes are applicable to Canadian residents only:
Ontario: 5% GST + 8% PST (unless a signed PST exemption certificate is provided)
Nova Scotia, New Brunswick and Newfoundland/Labrador: 13% HST
All other provinces: 5% GST only
SHIPPING
All orders are shipped FOB our plant in Toronto, using the cheapest carrier for your destination. We use Canpar, Canada Post, FedEx or UPS Ground unless otherwise specified. Upon receipt, as proof of delivery, a signature of the recipient is required.
We charge you what the courier company charges us. Price is defined by weight, size, customer’s address and insurance value.
Jordane Cosmetics is not responsible for Canpar, UPS or any other courier delivery schedules or times of delivery.
We cannot ship to a Post Office box. Someone must be present to receive the package. If a package is returned, the customer may incur additional shipping charges.
All shortages in shipping must be reported within 48 hours.
RETURNS
PLEASE ORDER CAREFULLY.
We have a 100% Customer Satisfaction Policy. Once authorized by our customer service department and given a RA number, an item can be returned within 15 days of receipt of the Return Authorization number for a full credit on the cost of goods (excluding shipping charges).
Returns are for deffective products only. You should call within 48 hours from the time the order is received.
When goods are returned, the Return Authorization number must be clearly visible on all boxes. Returns without a RA do not qualify for any credit.
All approved returns due to customer error will be subject to a 20% restocking fee plus shipping costs. Products must be in their original condition unpacked and unused.
All shipments are insured. If you should receive damaged merchandise please contact the freight carrier immediately. Since shipping cost includes insurance, it is your responsibility to file a claim with the carrier.
Authorized returns sent back beyond the two week period will be assessed a 20% restocking fee.
Jordane Cosmetics assumes no responsibility for the product and it will not be covered by our return policy. If it has been damaged in the return shipping due to your neglect in packing or if it has been tampered with.
If an error has been made by us on a written order, we will gladly pay for re-shipment. All errors arising from miscommunication on verbal orders will be the sole responsibility of the consumer. Please submit orders in writing whenever possible.
All returns are to be sent to our warehouse for assessment. The statement “Goods Returning to Manufacturer” must be stated on all packages.
All products must be returned in saleable condition. Partially used products or old products from earlier shipments will not be credited. Similarly, full credit is subject to a quality control inspection carried out as per our QA procedures.
On site: Our in-house showroom is open for cash and carry during business hours (8am to 4:30pm Monday to Friday) Our address is:
Jordane Cosmetics
80 Penn Drive
Toronto ON M9L 2A9
Canada
CLICK HERE TO VIEW MAP
By Phone: during business hours 8am to 4:30pm Eastern time, (in Toronto 416-661-8111 or toll free 1-800-221-9489)
By Fax: 416-661-8114
By Email: sales@jordane.com
We have no minimum orders.
BACK ORDERS
Occasionally an item may be temporarily out-of-stock at the time you order. We DO NOT back-order. You are not charged for any items not shipped.
Processing time 3-5 business days - Please allow additional time for custom orders.
Due to government transport regulations, we cannot ship flammable products; they are available for pick up from our showroom only. Some items, such as liquid latex products, will not be shipped during the winter months for fear of freezing.
PAYMENT
Jordane Cosmetics accepts payment by either Visa, Master Card or money transfer in Canadian dollars only.
Payment with U.S. credit cards or other currency will be converted to Canadian dollars at the day's rate by the credit card company.
All payments will be processed through “Nature’s Own Cosmetic Company Inc.”
Sorry no C.O.D.
We welcome International orders. They must be paid for, either by wire transfer in advance which includes a $25.00 bank charge or by Visa or Mastercard with signed authorization.
Please contact us for details of money transfer.
Title and ownership of products remain the property of Jordane Cosmetics until payment is made in full.
Prices subject to change without notice.
TAXES
Sales taxes are applicable to Canadian residents only:
Ontario: 5% GST + 8% PST (unless a signed PST exemption certificate is provided)
Nova Scotia, New Brunswick and Newfoundland/Labrador: 13% HST
All other provinces: 5% GST only
SHIPPING
All orders are shipped FOB our plant in Toronto, using the cheapest carrier for your destination. We use Canpar, Canada Post, FedEx or UPS Ground unless otherwise specified. Upon receipt, as proof of delivery, a signature of the recipient is required.
We charge you what the courier company charges us. Price is defined by weight, size, customer’s address and insurance value.
Jordane Cosmetics is not responsible for Canpar, UPS or any other courier delivery schedules or times of delivery.
We cannot ship to a Post Office box. Someone must be present to receive the package. If a package is returned, the customer may incur additional shipping charges.
All shortages in shipping must be reported within 48 hours.
RETURNS
PLEASE ORDER CAREFULLY.
We have a 100% Customer Satisfaction Policy. Once authorized by our customer service department and given a RA number, an item can be returned within 15 days of receipt of the Return Authorization number for a full credit on the cost of goods (excluding shipping charges).
Returns are for deffective products only. You should call within 48 hours from the time the order is received.
When goods are returned, the Return Authorization number must be clearly visible on all boxes. Returns without a RA do not qualify for any credit.
All approved returns due to customer error will be subject to a 20% restocking fee plus shipping costs. Products must be in their original condition unpacked and unused.
All shipments are insured. If you should receive damaged merchandise please contact the freight carrier immediately. Since shipping cost includes insurance, it is your responsibility to file a claim with the carrier.
Authorized returns sent back beyond the two week period will be assessed a 20% restocking fee.
Jordane Cosmetics assumes no responsibility for the product and it will not be covered by our return policy. If it has been damaged in the return shipping due to your neglect in packing or if it has been tampered with.
If an error has been made by us on a written order, we will gladly pay for re-shipment. All errors arising from miscommunication on verbal orders will be the sole responsibility of the consumer. Please submit orders in writing whenever possible.
All returns are to be sent to our warehouse for assessment. The statement “Goods Returning to Manufacturer” must be stated on all packages.
All products must be returned in saleable condition. Partially used products or old products from earlier shipments will not be credited. Similarly, full credit is subject to a quality control inspection carried out as per our QA procedures.